| Valuation method | Value, € | Upside, % |
|---|---|---|
| Artificial intelligence (AI) | 65.09 | 260 |
| Intrinsic value (DCF) | 7.83 | -57 |
| Graham-Dodd Method | 3.03 | -83 |
| Graham Formula | n/a |
Serviceware SE is a leading German software company specializing in digitalizing and automating service processes across Germany, Austria, Switzerland, and internationally. The company offers a comprehensive enterprise service management platform, including solutions like anafee for financial management, helpline for service management, Careware for mobile and field services, SABIO for knowledge management, and cubus for corporate performance management. Founded in 1998 and headquartered in Idstein, Germany, Serviceware provides a mix of software licensing, SaaS, maintenance, consulting, and IT infrastructure solutions. Operating in the competitive Software - Application sector, Serviceware caters to businesses seeking efficiency and automation in service workflows. With a market cap of approximately €151.7 million, the company is positioned as a niche player in the European enterprise software market, focusing on integrated service management solutions.
Serviceware SE presents a mixed investment profile. The company operates in a growing market for enterprise service management software, benefiting from increasing demand for digitalization and automation. However, its financials show challenges, with a net loss of €95,243 in the latest fiscal year and negative diluted EPS of -€0.0091. The company maintains a solid cash position (€26.7 million) and modest debt (€4.6 million), providing some financial flexibility. Its beta of 1.296 suggests higher volatility compared to the market. Investors should weigh its niche market positioning and growth potential against its current profitability struggles and competitive pressures in the European software sector.
Serviceware SE competes in the enterprise service management (ESM) and IT service management (ITSM) software markets, where it faces competition from both large global players and regional specialists. The company differentiates itself with a modular, integrated platform tailored for service process automation, particularly in German-speaking markets. Its competitive advantage lies in deep domain expertise in financial and field service management, as well as localized support and compliance with European data regulations. However, Serviceware lacks the global scale and brand recognition of larger competitors, which may limit its ability to compete for multinational contracts. The company’s focus on mid-market and enterprise customers in DACH (Germany, Austria, Switzerland) provides a stable revenue base but exposes it to regional economic fluctuations. Its transition to SaaS offerings is progressing, but slower adoption compared to cloud-native rivals could be a long-term risk. The company’s ability to cross-sell its portfolio (e.g., combining financial, field service, and knowledge management solutions) is a strength, but it must continue investing in R&D to keep pace with AI and automation trends in the ESM space.